Checking your shipping setup used to mean opening ShipX and clicking through scenarios, settings, and logs. Now you can just ask.

Open Shopify Sidekick in your admin and try one of these:

"In ShipX, is Carrier Calculated Shipping enabled for my store?"

"In ShipX, explain how my US Free Shipping scenario works."

Sidekick reads your ShipX setup and answers in plain language. If you want to change something, it gives you a link straight to the right page.

Sidekick is the AI assistant built into your Shopify admin. You'll find it in the "Work with Sidekick" bar at the bottom of your admin, on your Home page, or as an icon at the top right. ShipX connects to it, so Sidekick can answer questions about your shipping setup.

There's no extra screen to open in ShipX. Everything happens right in your Shopify admin.

1. Open your Shopify admin.

2. Click "Work with Sidekick" at the bottom of the screen, click Sidekick on your Home page, or click the Sidekick icon at the top right.

3. Type your question, start it with "In ShipX," and press Enter.

4. The first time you ask about ShipX, Sidekick asks for permission to access ShipX data. Allow it to continue.

5. Whenever you want to make a change, click the link in Sidekick's answer to jump to that page in ShipX.

This is where Sidekick saves you the most time. Instead of digging through settings, ask these four questions in order:

1. "In ShipX, what setup issues should I fix to get my shipping rates working?" Sidekick checks the usual suspects: Carrier Calculated Shipping (CCS), testing mode, carrier credentials, and Maps setup.

2. "In ShipX, find recent checkout requests where no shipping rates were returned." You'll see where each order was headed, which scenarios matched, and a History ID for each request.

3. "Which scenario matched History ID [ID]?" If none matched, none of your scenarios' conditions fit that order, and now you know where to look.

4. "Explain how my [scenario name] scenario works." Compare its conditions with the order that didn't get rates.

Here's everything Sidekick can help you with, plus questions you can copy straight in.

Want a quick read on how your store is set up? Sidekick can tell you your shipping mode, ShipX plan, CCS status, active add-ons, connected carriers, how many scenarios you have, and whether Shopify Markets is on.

Looking for a specific scenario? Search by its name, whether it's active or inactive, its rate type, or its shipping zone. Every result links you to the ShipX Rates page.

Not sure why a scenario behaves the way it does? Sidekick walks you through when it applies, its conditions, its rates, and any delivery options it hides, renames, or reorders. Long ZIP code and product-tag lists get summarized, so you're not scrolling forever.

Sidekick can spot the most common setup problems: CCS turned off, testing mode left on, missing carrier credentials, or Maps not set up. It tells you what to fix first and where to fix it. It won't catch every possible issue, but it's the fastest first check.

Wondering what happened at checkout for a recent order? Sidekick can show you recent rate requests: where they were headed, which scenarios matched, and whether rates came back. You can filter for requests with or without rates and go further back.

Planning a new setup? Ask how, and Sidekick gives you step-by-step instructions from our guides, including what you need first, what to watch out for, and a link to the right page. It covers add-ons, carriers, CCS requirements, customer tags, packing, and product sync.

A few small habits make a big difference:

If Sidekick doesn't get you all the way there, message us in the ShipX support chat. To help us help you faster, send along:

We'll look at your setup with you and walk you through any change you need.

If you need further information or assistance, please contact our customer support.