Product dimensions help you set up dimension-based shipping rates in ShipX.
You can assign product dimensions in two ways:
- Through Shopify (using metafields)
- Directly within the ShipX app
Note: ShipX supports up to 60,000 products for dimension-based rates.
Option 1: Manage Product Dimensions Through Shopify (via Metafields)
You can store and sync your product dimensions (length, width, and height) from Shopify using metafields.
Steps to Create Metafields for Dimensions
- Go to Shopify Settings > Metafields and metaobjects > Products.
- Click “Add definition” to create a new metafield.
- Enter a name (e.g., length).
- Click Select Type > Dimension > Save. Once saved, the namespace and key will be generated automatically.
- Repeat the above steps to create metafields for width and height.
- Go to the “Products” section in Shopify.
- Open any product, you’ll now see the new metafields for dimensions.
- Enter the length, width, and height values for each product.
Sync Product Dimensions to ShipX
Once you’ve added the dimensions in Shopify, follow these steps to sync them to ShipX:
- In the ShipX app, go to the “Products” page.
- Click the “Sync metafields” button.
- Enter the namespace and key for length, width, and height.
- Click “Sync metafields” to start syncing product dimensions.
- After syncing, click “Edit” next to a product to verify the imported dimensions.
Note:
- When you sync metafields, the process applies to all products in your store.
- Ensure all metafield values are updated in Shopify before syncing to avoid data loss or overwrites.
Option 2: Assign Product Dimensions Directly in ShipX
You can also manage product dimensions directly within the ShipX app.
Steps to Add Dimensions Manually
- Go to the “Products” section in ShipX.
- Click “Edit” next to the product you want to update.
- Enter the length, width, and height, then click the “Save” button.
Bulk Add Dimensions Using CSV Import
- Go to Products > Import products dimensions.
- Enter your email address and click “Export products” button. You’ll receive a CSV file containing all your products.
- Open the CSV and update the dimension fields as needed.
- Change the Product ID and Variant ID columns to number format (no decimals). To do this: Select the column > right-click > Format cells > Numbers > 0 decimals.
- Save the CSV file.
- Return to ShipX, click “Add a CSV file” to upload the updated file.
If you need further assistance, please contact our customer support team.