If your live carrier rates are not appearing at checkout, review the checklist below to identify and resolve common issues.
1. Carrier Account Validation
- Ensure your carrier account is properly synced and validated in the app.
- You can verify this under Settings > Carriers.
- If validation fails, reconnect your account and try again.
2. Check Product Weight and Dimensions
- For Pack by cart attributes, make sure every product has a weight assigned.
- For Pack each product separately, each product must have both weight and dimensions entered.
- Missing product data prevents carriers from calculating shipping rates accurately.
3. Verify Shipping Origin
- Some carriers only support shipments from specific countries.
- Ensure your fulfillment location (shipping origin) is set to a supported country.
- Double-check that the address entered for the location is complete and valid.
4. Review Selected Carrier Services
- Not all carrier services are available for every destination or package size.
- If rates aren’t appearing, try selecting other carrier services to test availability.
- You can also check directly with your carrier to confirm supported routes and service types.
If you need further assistance, please contact our customer support team.